Draft replies to every Google review
Every review gets a thoughtful reply within a day
Illustrative example — a composite of common setups, not a specific business's story.
- Difficulty
- No-code
- Setup time
- 1 hour
- Monthly cost
- $20-$30
- Impact
- Medium
The short version
An agent pulls new Google reviews daily and drafts a personal reply for the owner to approve in Slack.
What they did
An agent pulls new Google reviews daily and drafts a personal reply for the owner to approve in Slack. The owner started with a small pilot: one workflow, a few days of supervised use where every output was reviewed before it went out, then gradually let routine cases run with lighter oversight.
Agent/tool used: Zapier + ChatGPT
How it went
In a typical rollout like this: every review gets a thoughtful reply within a day. Most of the value comes from consistency, the task happens every time instead of when someone remembers. Expect a week or two of tuning the prompt and rules.
Worth knowing
AI drafts can be wrong or off-tone. Keep a human approving anything customer-facing at first, don't paste sensitive data (card numbers, health records, SSNs) into general chat tools, and check each tool's data and privacy terms.
Copy-paste prompt
Write a reply to this Google review for [Business Name]: [paste review]. If positive: thank them and mention one specific detail they wrote. If negative: apologize without admitting liability, and invite them to contact [owner name] at [phone/email]. Under 70 words, no corporate tone.
Replace anything in [brackets] with your own details.
Step-by-step setup
- Write down how you handle this today, in 5-10 bullets.
- Connect or export data from Google Workspace, Slack, Zapier.
- Set up Zapier + ChatGPT and paste in the prompt, filling in the [placeholders].
- Test it on 5-10 real past examples and fix anything that's off.
- Run it with you approving every output for one to two weeks.
- Once you trust it, automate the routine cases and spot-check weekly.
Published 2026-10-07. Want help setting this up?